Facing payment issues? No problem, we've simplified the process:
1. Check for "Action Required" Bills
Log in to Tola and find bills marked as "Action Required."
2. Choose Your Solution
Click on the bill and select one of these options:
Retry Payment: If your payment failed due to credit card issues or insufficient funds, retry the payment once you resolve these problems with your bank or credit card provider.
Change Payment: Switch your payment method or source to another bank account or credit card.
Reconnect Bank: Sometimes, payment issues occur due to a lost bank connection. Reconnecting your bank account will help us retry the payment for you.
If you still face issues or these options are not available to you, please contact us at [email protected]